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Diamond Multimedia (Supra) has also been in the modem business for a very long time. Supra is a respected brand name based on quality and superior customer service. From the experiences I've had and others I know, when dealing with Diamond Multimedia support, they have done a great job and were very knowledgeable. Supra modems are based on the Rockwell (now Conexant Systems) chipset and support both 56kFlex and V.90 standards. Their support site is an extention of their excellent support and is easy to navigate and find the desired drivers, software, etc.
Company Info:
USA Product Support
?Technical Support (All Products): ?techsupt@diamondmm.com
?Customer Service: ?customerservice@diamondmm.com
Phone
?Customer Service: 800-468-5846 ?MON - FRI, 6am until 5pm Pacific Time
?Technical Support (All Products): 541-967-2450
1-800-727-8772
?MON - FRI, 5am until 7pm, SAT 8am until 4pm; Pacific Time
?TTY/TDD: 541-967-2451
?MON - FRI, 5am until 7pm, SAT 8am until 4pm; Pacific Time
Fax
?General Support: 541-967-2401
?Customer Service and Pre-Sales: 408-325-7408
?FAX-On-Demand: 800-380-0030 or
541-967-2424
Online Services
?World Wide Web: www.diamondmm.com
?FTP: ftp.diamondmm.com
?Bulletin Board (BBS): 541-967-2444
?CompuServe: GO DIAMOND or GO SUPRA
Mail/Letter Support
?Technical Support
?Diamond Multimedia Systems
?Technical Support Department
?7101 Supra Drive SW
?Albany, OR 97321 USA
?Customer Service
?Diamond Multimedia Systems
?Customer Service Department
?2880 Junction Ave
?San Jose, CA 95134 USA
International Product Support
European Email and Online Services
?Technical Support (All Products):
?techsupt.euro@diamondmm.com
?FTP: ftp.diamondmm.de
German Language Support
?Fax Support: +49-8151-266-331
?Fax-On-Demand: +49-8151-266-332
?Bulletin Board (BBS) V.90/K56Flex/V.34: +49-8151-266-356
?Bulletin Board (BBS) ISDN: +49-8151-266-334
?World Wide Web: www.diamondmm.de
?Telephone (All Products): +49-8151-266-330
?MON - THURS, 9am until 4:30pm CET, FRI 9am until 12pm CET
?Telephone (FireGL Only): +49-8151-266-336 ?MON - THURS, 9am until 4:30pm CET, FRI 9am until 12pm CET
French Language Support
?Fax Support: +49-8151-266-331
?Bulletin Board (BBS) up to 33.6: +49-8151-266-356
?Bulletin Board (BBS) V.90/K56Flex/V.34: +49-8151-266-356
?World Wide Web: www.diamondmm.fr
?Telephone (All Products):
+33-(0)1 55 38 16 16 or +49-8151-266-328
?MON - THURS, 9am until 4:30pm CET, FRI 9am until 12pm CET
English Language Support
?Fax Support: +44-1189-4444-45
?Fax-On-Demand: +44-1189-4444-60
?Bulletin Board (BBS): +44-1189-4444-15
?World Wide Web: www.diamondmm.co.uk
?Telephone (All Products):
?+44-1189-4444-44 or +49-8151-266-329
?MON - THURS, 9am until 4:30pm GMT, FRI 9am until 12pm GMT
?Telephone (FireGL only): +44-1189-4444-66
?MON - THURS, 9am until 4:30pm GMT, FRI 9am until 12pm GMT
Japanese Language Support
?World Wide Web: www.diamondmm.co.jp
?Telephone (All Products):
+81-(0)3-5695-8405
?MON - THURS, 9am until 4:30pm GMT, FRI 9am until 12pm GMT
Diamond Multimedia
(Supra) Comany Site
Diamond Multimedia (Supra) Official Support Site (Awesome
Site!)
Last Updated March 15, 1999.